Providing a safe and happy place for your pet while you're away
At Morena Pet Hospital, we are dedicated to providing top-notch veterinary care to pets and their owners in San Diego, California. Our experienced team of veterinarians, technicians, and staff are committed to delivering exceptional service and care to ensure the health and wellbeing of your furry friends.
Our Mission
Our mission is to provide compassionate, professional, and courteous service to our clients and patients. We strive to build long-term relationships with our clients, promoting preventative care and educating them on the best practices for maintaining their pet's health. Our goal is to provide a positive and enjoyable experience for our clients and patients, while ensuring the highest quality of care.
Our Services
At Morena Pet Hospital, we offer a comprehensive range of veterinary services, including routine check-ups, vaccinations, dental care, surgery, and diagnostic testing. Our state-of-the-art facility is equipped with the latest technology and equipment, enabling our team to provide the best possible care for your pet. We also offer online resources and educational materials to help you better understand your pet's health and how to care for them.
Our Team
Our team of veterinarians, technicians, and staff are dedicated professionals who are passionate about animal care. We have a highly trained and experienced team that is committed to providing exceptional service and care to our clients and patients. Our team is led by our Practice Manager, Shahla, who has been with us since 2015. We also have a team of customer service representatives, veterinary technicians, and assistants who are all dedicated to providing the best possible care for your pet.
Our Facility
Our facility is designed to provide a comfortable and welcoming environment for our clients and patients. We have a modern and well-equipped hospital with separate waiting areas for dogs and cats, as well as a quiet room for our more anxious patients. We also have a fully stocked pharmacy and an in-house laboratory for diagnostic testing.
Poor Customer Service and Costly Treatments
Several reviewers expressed disappointment with the customer service at Morena Pet Hospital. Tyler Roosden was shocked by the high cost of tests and treatments, and felt that the staff was more interested in making money than helping their pet. Poca Hontas was unhappy with the surgeon who refused to perform surgery without additional costly procedures. Colleen S. and Robin F. had negative interactions with the receptionist, Marcy/Macy, who they found to be rude and condescending.
Positive Experiences with Caring Staff
On the other hand, many reviewers praised the caring and knowledgeable staff at Morena Pet Hospital. Captain Lasher, Joel Bowman, Victoria Ha, Anda Willett, Wendy Prophet, Lisa Cave, Jai Jai, Robin K., Jorge Zannatta, Anthony E., William B., and Gaby M. all had positive experiences with the staff, particularly Dr. Steib and Dr. Moore, who were described as caring, kind, and knowledgeable. They appreciated the staff's professionalism, communication, and follow-up care.
Disappointing Experiences with Diagnosis and Communication
Some reviewers were unhappy with the diagnosis and communication at Morena Pet Hospital. Sofyan A. was disappointed with the lack of effort to diagnose their cat's illness, and was instead presented with a list of expensive tests. Kait Y. was frustrated with the failure to confirm their appointment, and Marcos Vocal was disappointed with the hospital's communication.
