Compassionate Care for the Life of Your Pet
At Cleveland Heights Animal Hospital, we are a full-service companion, small animal practice serving pets and their parents in the Lakeland, Florida area. Fully accredited by the prestigious American Animal Hospital Association, our compassionate approach to small animal medicine creates a warm, individualized environment for the care of your pet. Our veterinary professionals are dedicated to patient and client care with emphasis on positive experiences regardless of outcome.
Our Mission
Our mission is to provide high-quality veterinary care with compassion, empathy, and expertise. We strive to create a warm and welcoming environment where pets and their parents feel comfortable and at ease. Our team of skilled professionals is committed to staying up-to-date with the latest advancements in veterinary medicine to ensure that your pet receives the best possible care.
Our Services
We offer a comprehensive range of veterinary services to cater to the unique needs of your pet. From routine wellness exams and vaccinations to advanced care and surgical procedures, we are equipped to handle all aspects of your pet's health. Our services include:
- New Puppy and Kitten Programs: designed to help your new furry friend get off to a healthy start
- Advanced Care: including surgery, dentistry, and internal medicine
- Wellness and Preventative Care: vaccinations, parasite control, and nutrition counseling
- Spa and Grooming: bathing, nail trimming, and styling
- Lodging: comfortable boarding facilities for your pet
Our Team
Meet our team of highly skilled professionals who are dedicated to the care and well-being of your pet. Our veterinarians, Dr. Robert Houghton, Dr. Ashley Langford, and Dr. Chase Washburn, have years of experience and expertise in providing top-notch veterinary care. Our staff is committed to continuing education, ensuring that you receive the highest level of care possible.
Our Facility
Our state-of-the-art facility is designed to provide a comfortable and welcoming environment for pets and their parents. Take a tour of our hospital and meet our team to experience the Cleveland Heights Animal Hospital difference.
Overall Impression
The majority of reviewers have had a very positive experience with Cleveland Heights Animal Hospital, praising the staff, doctors, and facilities. Many reviewers have expressed gratitude for the caring and compassionate treatment of their pets, with some even stating that they would not take their pets anywhere else.
Positive Experiences
- Friendly and caring staff who take the time to answer questions and alleviate concerns
- Clean and modern facilities
- Doctors and staff are knowledgeable and caring, taking the time to explain treatment options and provide emotional support
- Willingness to accommodate special needs and situations, such as fitting in emergency appointments or providing emotional support during difficult decisions
- Positive experiences with multiple pets and over multiple years
Negative Experiences
- A few reviewers have had negative experiences, citing issues with pricing, communication, and the treatment of their pets
- Some have felt pressured into buying unnecessary services or products
- A few reviewers have had poor interactions with specific staff members, citing rudeness or lack of empathy
- Some have had disagreements over treatment options or diagnoses, leading to mistrust and dissatisfaction
Common Themes
- The importance of a caring and compassionate staff, with many reviewers praising the emotional support and empathy shown by the doctors and staff
- The value of clear communication and transparency, with reviewers appreciating when staff took the time to explain treatment options and answer questions
- The impact of pricing and financial concerns, with some reviewers feeling that the hospital is overpriced or pushy with sales
