Caring for your pet, caring for you
At Otay Pet Vets, we are committed to providing exceptional veterinary care to our furry friends and their human families. As a premier veterinary hospital, we believe in building strong relationships with our clients and their pets, ensuring that they receive the highest level of care and compassion.
Our History
Otay Pet Vets is an AAHA accredited Family Operated Animal Hospital providing the highest standards of veterinary excellence for over 16 years. We adhere to the Gold Standard of care where clients and patients are our priority. We are proud to have been recognized by the San Diego's Union-Tribune Readers Poll and the DVM 500 for veterinary excellence.
Our Services
We offer a wide range of services to cater to the unique needs of your pet. From wellness checks and vaccinations to surgeries and dentistry, we have a team of experienced veterinarians and a state-of-the-art facility to provide the highest level of care. Our services include:
- Wellness checks and vaccinations
- Surgeries (elective and non-elective)
- Dentistry
- Endoscopy
- In-house laboratory
- Digital radiographic imaging
- Microchipping
- Same-day urgent care
Our Team
Meet our talented and compassionate veterinarians, Dr. Kevin Anderson and Dr. Theresa Murillo. With decades of experience and a passion for providing exceptional care, our team is dedicated to providing the best possible care for your pet.
Our Core Values
At Otay Pet Vets, we believe in providing the best patient and client-centered care, rising above client expectations, with a revolutionary approach to customer service, abiding by the highest level of ethical and professional AAHA practice standards.
Mixed Reviews for Otay Pet Vets
Positive Experiences
Many reviewers praised Otay Pet Vets for their excellent care, knowledgeable staff, and convenient appointment scheduling. Some reviewers appreciated the Vets' willingness to explain treatments and options without pushing unnecessary services. The staff was described as friendly, caring, and attentive to both pets and owners. Some reviewers have been loyal customers for years, citing the Vet's ability to alleviate anxiety and provide trustworthy care.
Negative Experiences
On the other hand, some reviewers had disappointing experiences with Otay Pet Vets. Long wait times, poor customer service, and a lack of communication were common complaints. Some reviewers felt taken advantage of financially, with unnecessary tests and treatments pushed upon them. In one extreme case, a reviewer's dog underwent a procedure without consent, leading to trauma and mistrust.
Concerns and Issues
Some reviewers raised concerns about the clinic's business practices, including the prioritization of profits over animal welfare. Others expressed frustration with the front desk staff, citing disorganization and poor communication.
