Transforming pets, one groom at a time
Nestled amidst the tranquil beauty of 60 acres in Manchester, New Hampshire, Sendaishi Pet Resort offers a haven for your furry friends. Founded in 1976 by passionate animal lovers Joyce and Bill Matott, we have dedicated ourselves to providing exceptional care and personalized attention to pets of all kinds.
Compassionate Care & Professional Expertise
At Sendaishi, we understand the deep bond between you and your pet. Our experienced and affectionate staff are trained to understand animal behavior and provide individualized care. We offer a comprehensive range of services to ensure your pet's physical and emotional wellbeing.
Boarding & Accommodations
Our spacious and comfortable accommodations provide a safe and secure environment for your furbaby. Whether you're looking for traditional boarding for your canine companion or spacious suites for your feline friend, we have options to suit every need. Every kennel and cat suite features individual climate control and cozy bedding.
Play & Exercise
Your pet's playtime is just as important as their rest! We offer various activities to keep your playful friend happy and healthy. From thrilling playschool sessions in large, secure yards to peaceful nature walks through scenic trails, your furry friend will have the opportunity to socialize and explore their surroundings. We also have a refreshing outdoor pool where your water-loving pup can cool off during the summer months.
Daycare & Enrichment
Our daycare program provides a stimulating and enriching environment for your dog to socialize and play. With multiple fenced-in play-yards and dedicated play groups based on size and personality, your pup will have the opportunity to make new friends and learn valuable social skills.
More Than Just a Pet Resort
At Sendaishi Pet Resort, we aim to provide a home-away-from-home experience for your beloved companion. Our dedicated staff will treat your furry friend like family, ensuring their physical and emotional well-being while you're away.
Overall Experience
The reviews highlight a mix of positive and negative experiences at the pet boarding facility. While some pet owners have had positive experiences, others have reported issues with the staff's behavior, negligence, and mistreatment of their pets.
Positive Experiences
Some pet owners have reported positive experiences, citing the staff's kindness, attention to their pets' needs, and reasonable prices. One reviewer mentioned that their dog, who suffers from anxiety, was well cared for and even improved during their stay.
Issues with Staff and Care
However, several reviewers reported negative experiences, including:
- Rudeness and Unprofessionalism: Multiple reviewers mentioned being treated rudely by the staff, particularly the manager, who was accused of being condescending and dismissive of pet owners' concerns.
- Negligence: Several reviewers reported issues with their pets not receiving proper care, including lack of exercise, neglect, and medication errors.
- Lack of Attention to Pet Needs: Some reviewers mentioned that their pets were not given adequate attention, leading to boredom, stress, and even health problems.
Concerns and Red Flags
Some reviewers raised concerns about the facility's policies and practices, including:
- Medication Errors: One reviewer reported that their dog was over-sedated and didn't receive necessary medication, while another reviewer mentioned that their dog was not fed according to their instructions.
- Kennel Cough: Multiple reviewers reported that their dogs contracted kennel cough during their stay, despite the facility's denial of an outbreak.
- Lack of Transparency: Some reviewers felt that the facility was not transparent about their policies and practices, leading to mistrust and frustration.
