Experience the Difference of Personalized Pet Care
About Our Business
Nestled in the heart of Santa Clara and Redwood City, Madeline's Pet Care offers unparalleled grooming and care for pets of all sizes and personalities. Founded on a profound love for animals and a commitment to exceptional care, our experienced team led by owner and groomer extraordinaire Terri, has been serving the community for over 5 years.
Tailored Care for Every Paw
At Madeline's, we understand that no two pets are the same. That's why we tailor our services to meet the unique needs of each furry friend. Our comprehensive pet grooming services include:
- Gentle bathing and conditioning to leave your pet's coat soft, shiny, and healthy
- Expert brushing and de-shedding to eliminate loose hair and prevent matting
- Precise nail trimming to ensure comfortable movement and prevent discomfort
- Professionally designed haircuts that enhance natural beauty and reflect your furry friend's unique style
Beyond Physical Care
Our commitment to comprehensive care extends beyond physical grooming. We believe in empowering pet owners with knowledge and guidance. Our salon offers:
- Educational workshops and consultations to address specific grooming challenges and learn proper care techniques for different breeds and sizes
- Specialized care for senior pets and those with special needs - we prioritize gentle handling and individual attention
A Warm and Welcoming Environment
We've created a comfortable and stress-free environment where your furry friend will feel relaxed and loved. Our skilled staff is passionate about animals and will treat your beloved companion with the utmost care and respect.
Why Choose Madeline's Pet Care?
- Experienced and certified groomers with over 30 years of expertise.
- Personalized and attentive care tailored to your pet's unique needs.
- Specialized treatments for all breeds and sizes.
- Ethical and compassionate approach to pet care.
- Competitive rates and transparent communication.
HORRIBLE COMMUNICATION, HORRIBLE PRICES, HORRIBLE SERVICE
The reviews for Madeline's Pet Grooming consist of three overwhelmingly negative experiences, with one positive review. The majority of the reviews highlight poor communication, inflated prices, and subpar customer service.
ARCHAIC COMMUNICATION
The first reviewer, Ishan Sharma, mentions that booking an appointment requires phone calls only, making it difficult to schedule. They were met with silence until the day of the appointment, where they received a reminder text. The owner also yelled at the reviewer for being "late" without inquiring about their travel time.
HIGH PRICES, LACK OF TRANSPARENCY
The prices at Madeline's Pet Grooming are described as highway robbery by the same reviewer. The owner quoted the reviewer $180 for their dog, without providing a clear explanation of the pricing calculation. The reviewer felt that the prices were unreasonable and the approach to customer service was lacking.
DOG-UNFRIENDLY ENVIRONMENT
The reviewer also criticized the store as being dog-unfriendly. The owner yelled at a barking dog, and when the reviewer asked for a haircut for their dog, they were told to go elsewhere.
ALTERNATIVES
The reviewers suggest alternatives to Madeline's Pet Grooming, including Unity Bulldogs, Pawfection, and A Dog's Tail, which they claim have better experiences and prices.
POSITIVE REVIEW
One reviewer, Tamar Borochowitz, gave the business a 5-star review, praising their professionalism, patience, and gentle handling of dogs. They also mentioned that the availability was good, but had a misunderstanding about the pricing.
