Our Mission: Providing Peace of Mind for Pet Owners
Pet Nanny is a family-run business dedicated to enriching the lives of pets and their owners through personalized in-home pet care. Founded in 2001 by owner and CEO Colleen Sedgwick, Pet Nanny has grown into the leading pet care provider in the Main Line area. We pair passionate and experienced pet sitters with responsible dog walkers to offer comprehensive care for all kinds of furry friends.
What Sets Us Apart?
At Pet Nanny, we go above and beyond simply providing basic care. We take a holistic approach to pet care, focusing on:
- Personalized Attention: We get to know each pet's unique personality and preferences, creating a custom care plan that meets their needs.
- Peace of Mind: We follow the "Pet Nanny Peace of Mind Blueprint" to ensure your furry friend is comfortable and safe in your absence.
- Communication & Transparency: Regular updates, photos, and GPS tracking provide you with peace of mind while you're away.
- Expert Care: Our team is highly trained and experienced, regularly exceeding expectations and earning clients' trust.
Our Services
We offer a variety of services to meet your pet's needs, including:
- Pet Sitting: Overnight and day visits for companionship, feeding, and playtime.
- Dog Walking: Individual or group walks to ensure your furry friend gets enough exercise and playtime.
- House Sitting: Full-service care including feeding, cleaning, and security while you're away.
- Concierge Services: Unique offerings like medication administration, plant watering, and errands.
Join the Pet Nanny Family
Whether you need a reliable pet sitter for a weekend getaway or a dedicated dog walker for daily walks, Pet Nanny is here to help. Contact us today to request a personalized quote and discover the peace of mind that comes with knowing your furry friend is in loving and capable hands.
Unsatisfactory Experience
Some reviewers had a negative experience with Pet Nanny, citing poor service, unprofessional behavior, and lack of attention to their pets' needs. They reported encountering unhappy employees who failed to provide adequate care, such as one reviewer who witnessed an employee abusing their fragile dog. Others experienced difficulty scheduling and coordinating services, including one reviewer who was left stranded without a sitter showing up to care for their pet.
Poor Customer Service
Additionally, reviewers criticized Pet Nanny's customer service, describing it as unprofessional, unfriendly, and unhelpful. They felt that the company prioritized its own interests over those of its customers, with one reviewer noting that the office acted as if they were doing the customer a favor by charging inflated rates.
On the Other Hand
On the other hand, several reviewers had a positive experience with Pet Nanny, praising the company's attention to their pets' needs, the quality of service provided, and the professionalism of the staff. They appreciated the ability to receive updates and photos from their pets' sitters and felt that the company went above and beyond to ensure their pets' well-being.
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