Your Home for All Your Pet Needs - Where Pets Come First.
Nestled in the heart of Round Rock, our family-owned pet store has been serving the community since 1989. We're passionate about animals and dedicated to providing exceptional customer service, offering a wide range of quality pet supplies and welcoming a diverse range of furry friends into our store.
Expert Pet Supplies & Solutions
Our knowledgeable and passionate staff is committed to helping you find the right products and solutions for your beloved companions. We offer a comprehensive selection of top-quality pet supplies, including food, treats, toys, grooming items, and much more. We take pride in offering brands known for their effectiveness, safety, and reliability.
Passion for Animals
At the heart of our store lies a deep love for animals. We believe in responsible pet ownership and strive to provide a welcoming and comfortable environment for both pets and their owners. Our team is dedicated to providing a safe and enjoyable experience for every animal that enters our store.
Compassion and Care
We understand the unique needs of different species and offer tailored advice on nutrition, grooming, and healthcare. Our team is always happy to answer your questions, offer helpful tips, and provide recommendations based on your pet's individual requirements.
Beyond Sales
Beyond simply selling pet supplies, we strive to create a space where pet owners can connect with others who share their love for animals. We regularly host events and workshops designed to enhance the bond between pets and their owners. We also partner with local animal shelters and rescue organizations to support their vital work.
Physical Condition
Several reviewers mentioned that the store is dirty and in disarray. The smell of urine was a common complaint, and many were shocked at the poor condition of the animals being kept in tiny cages. The cages were described as overcrowded and dirty, and many animals looked unhappy and unhealthy.
Treatment of Animals
The treatment of animals at this store is of major concern. Several reviewers reported seeing puppies that were under 8 weeks old being sold, which is illegal. The store was also accused of supporting puppy mills, which is a cruel and inhumane practice. Many animals were described as sick, underweight, and neglected.
Staff
The staff at this store was described as unhelpful, unprofessional, and even rude. Some reviewers reported being left alone for long periods with no assistance, while others were met with apathy and disinterest.
Quality of Pets
Some reviewers reported purchasing pets from this store and were happy with their experience. However, many others were disappointed and even disgusted with the quality of the animals.
Overall Experience
Overall, the experience at this store was overwhelmingly negative. Reviewers were shocked by the poor conditions, mistreatment of animals, and unprofessional staff. Many recommended avoiding this store and instead supporting local businesses that treat animals with respect and care.
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